Return Policy

At The Pharmacy Services, we are dedicated to ensuring your satisfaction with every purchase. We understand that situations may arise where you need to return a product. Please take a moment to review our return policy to facilitate a smooth and hassle-free return process.

Eligibility for Returns

  • Products eligible for return include those with manufacturing defects, incorrect items received, or products that are damaged during transit.
  • Prescription medications, fridge, and perishable items cannot be returned due to health and safety regulations.

Initiating a Return

  • To initiate a return, contact our customer service team within 2 days of receiving your order.
  • Provide your order number, a detailed description of the issue, and, if possible, attach photographs illustrating the problem.

Return Authorization

  • Our customer service team will review your request and provide you with a return authorization if the return is deemed eligible. Please do not return any items without receiving prior authorization.

Packaging and Condition of Returned Items

  • Ensure that the product is in its original packaging, including all labels, tags, and accessories.
  • The returned item should be in unused and undamaged condition.

Return Shipping

  • Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., incorrect item shipped, manufacturing defect).
  • We recommend using a trackable shipping service to ensure the safe return of the product.

Refund Approval

  • After inspecting the returned item, we'll let you know if your refund is approved or not.

Refund Timeline

  • If approved, we'll process your refund within 5 business days. The amount will be returned to your original payment method. Please allow some time for the refund to show up in your account, depending on your payment method and bank.

Exchange Policy

  • Got a defective or wrong item? We'll happily exchange it. Just contact our customer service for assistance.

Non-Returnable Items

  • Certain items, such as prescription medications, are non-returnable due to health and safety regulations.

    We value your trust in The Pharmacy Services, and we are committed to resolving any issues with your order promptly. If you have any questions or concerns regarding our return or refund policy, please contact our customer service team at or call our helpline at 0300-0519823. We appreciate your understanding and cooperation. Our goal is to provide you with the best service possible, and we are here to assist you throughout the return and refund process. 😊